Johnson Sewell Ford Lincoln

The Service Porter is a support position in the Service Department.  Responsibilities may include but are not limited to, transporting customers, pick up and delivery of parts, fuel, supplies and vehicles.  Greeting customers on the Service Drive, answering phones, taking messages, placing callers on hold, transferring when appropriate, texting and e-mailing.  Assisting with LRAC agreements, document scanning, filing, writing repair orders, dispatching repair orders and booking repair orders.  Porters must be able to follow detailed instructions, multitask, and take notes in a fast paced environment.  Requires a basic knowledge of Service functions in CDK and completion of STARS Level 1 Basic Service Advisor training within 30 days of assignment.  Provide liaison between Service Advisors and Technicians.  Keep the Service Department and surrounding areas clean.  Responsible for closing duties such as locking all doors, shutting down the car wash, compressors, and coffee pots.  Maintain dress code with name tag at all times.  Uphold company policies on professional conduct, customer privacy and non-disclosure.  Have a great customer serving attitude at all times.  Other duties as assigned.

Qualifications

Education

High school diploma or the equivalent.

Licenses

Valid Driver's License

Other

Operate automobile.

Customer transport.

Operate phone system.

Customer reception.

General Clerical.

Facilities maintenance.

Closing duties.

Ability to read and comprehend instructions and information.

Professional personal appearance.

Physical Requirements

Surroundings

Move throughout the company facility for most of the shift.

Spend time outdoors in the weather and elements.

Spend time indoors in air-conditioned areas.

Sitting

On a regular basis

Standing

For prolonged periods

Walking

For prolonged periods

Bending, twisting and/or stooping

For prolonged periods

Kneeling and/or Squatting

For prolonged periods

Lifting

on a regular basis

Reaching and/or lifting overhead

On a regular basis

Climbing

Stairs

Repetitive hand/finger movement

For prolonged periods

Grasping/grabbing with hands

For prolonged periods

Pushing and Pulling

Prolonged periods

Expectations

General Expectations

Must be able to communicate effectively both orally, by text and in writing.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Follow lawful directions from Managers.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Opening and closing duties.

Completion of STARS Level 1 Basic Service Advisor training within 30 days of assignment.  

Maintain up-to-date training record in KPA and other as assigned.

Attend all mandatory training sessions as assigned.

Other duties as assigned.